Regional Sales Support Specialist

The Dufresne Group is currently seeking a Regional Sales Support Specialist for our Ashley Store Administration Team.

This role can be located on a Hybrid basis from our Home Office located at 147 Commerce Drive in Winnipeg, MB, or on a remote basis from other Canadian provinces where our Ashley stores are located.

As a Regional Sales Support Specialist you will be responsible for supporting the Ashley Brand’s sales team, in providing an exceptional guest experience for our guests, safeguarding the assets of the organization, and ensuring the open order objectives of the brand are being maintained.

The Dufresne Group is committed to investing in our team members; we offer:

• Market competitive salary;
• Comprehensive benefits plan and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful and family-oriented working environment with strong company values;
• The opportunity to work for one of Canada’s Best Managed Companies.

As the Regional Sales Support Specialist you will:

• Provide professional and timely information to our guests on their current order and past orders.
• Effectively handle guest concerns and if required, direct to our Guest Care Team.
• Manage the store locations open orders in accordance with the Brand policy.
• Ensure Brand policy and procedure in all instore practices.
• Manage the Store Administration email account.
• Manage store location’s open order metrics.
• Review and manage guest credit/debits on account in accordance with the Brand policy.
• Order supplies to support store operations within budgeted limits.
• Provide support as required to assigned store locations with order entry, finance application processing, and order management.
• Provide training support to new team members remotely.
• Provide store management with support as requested by team.

As a successful candidate you will have the following:

• High school diploma, GED or equivalent skills. A combination of education and experience will be considered.
• Minimum 2 years of experience in a customer service environment
• Demonstrated working knowledge of MS Office products and strong knowledge of Storis required.
• Time management skills.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills.
• A team player attitude.