Director, Signature Experiences (Travel Product)

Position Overview:

The Director, Signature Experiences will spearhead the development and execution of Kensington Tours’ Signature Experiences initiatives. This role encompasses full-cycle leadership from sourcing and business development through to product integration and account management. Signature Experiences are our premium, often exclusive services designed to elevate customer experiences through unique, hard-to-find, or elevated tours and events that surpass typical offerings and outshine our competition.

Key Responsibilities:

• Lead the end-to-end process of Signature Experiences initiatives, including concept ideation, sourcing, product development, and integration.
• Identify and pursue new business opportunities and partnerships that align with Kensington Tours’ standards and innovative approach to travel.
• Work closely with the Product and Itineraries teams to seamlessly integrate exceptional experiences into our travel portfolio.
• Manage key accounts, ensuring that bespoke experiences meet and exceed client expectations.
• Collaborate with Marketing and Sales teams to effectively promote these unique experiences.
• Conduct market research to stay ahead of industry trends and competitor offerings, ensuring Kensington Tours remains at the forefront of the travel industry.
• Drive continuous improvement of the Signature Experiences, incorporating feedback and insights from clients and internal stakeholders.

Qualifications:

• Proven experience in product management, tour operations, or a similar role within the travel industry.
• Strong business development and relationship management skills.
• Exceptional leadership abilities with experience leading cross-functional teams.
• Innovative thinker with a track record of executing unique and successful travel products.
• Excellent communication and negotiation skills.
• Ability to manage complex projects and multi-task effectively.
• Deep understanding of the luxury travel market and customer expectations.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.