Junior Support & Reliability Engineer

See yourself being part of a large, transformational change? This could be the role for you!

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1500 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Build your career at Iress!

You will be working with a large global product engineering team, supporting a complex mix of software, clients and delivery outcomes and ensuring a highly reliable, automated product engineering & operational capability exists.

This role will enable you to contribute to, support and deliver the strategic vision set for support and reliability engineering with a strong focus on enabling speed, scale and quality. You will provide a global alignment of infrastructure, delivery and platform technology across Iress, working closely with engineering teams to reduce cycle times for build and deployment. Working collaboratively will be second nature to you as you will have excellent communication skills with the ability to communicate positively and confidently at all times with both internal and external stakeholders at all levels.

Some of the amazing things you’ll be involved in:

• Testing and installing new systems and providing on-site service to clients as required, in line with our guidelines and industry standards.

• Conducting regular maintenance tests and checks to ensure all backup systems function correctly. Take appropriate action in line with our guidelines.

• Providing 24-hour emergency on-call cover (including weekends and public holidays).

• Carrying out essential maintenance and equipment installations as required (including at weekends and public holidays when required).

• Liaising with vendors to report and escalate faults.

• Responding to internal and external enquiries within the SLA and in line with our guidelines and industry standards.

• Configuring, installing and documenting network-related equipment.

• Monitoring our network for alarms and outages, and taking appropriate action in line with IRESS guidelines.

• Undertaking any other tasks or projects as delegated by the Team Lead and/or Head of IT Operations.

• Increasing your knowledge and skills associated with the installation, maintenance and monitoring of the IRESS network.

What you will bring:

You will ideally possess a working knowledge of CI/CD processes and tools as well as having hands on experience in at least one programming language (such as Java, Nodejs, Golang or C#). Any scripting skills in Bash and/or Python would also be extremely ideal.

Why work with us?

• 8 additional paid days per year to extend your weekends

• Hybrid / remote working

• Generous cash bonus for every successful referral

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Gym membership discounts

• Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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