Description

Computer Repair Field Technician

We are looking for a self motivated technician to provide assistance with computers, software and monitoring systems. As a Field Technician you are responsible for responding to onsite support calls as well as phone calls, chats, emails; offering technical support to customers. You will also support in triaging calls that should be escalated.

Responsibilities

RESPONSIBILITIES:

- Responding to customers via phone, email and utilizing remote support agents where required

- Triage support requests to appropriate level tech

- Follow up with customers to ensure problems have been resolved satisfactorily

- Monitoring alerts and ensuring any alert is resolved and/or appropriate level tech is notified

- Make onsite tech visits to resolve customer issues

- Offer assistance with computer configuration, setup and maintenance

- Create and/or improve technical documentation

- Maintain internal customer documentation

Requirements

REQUIREMENTS:

- A+ certified is a must

- A strong understanding of common desktop computers, hardware, operating systems and software

- Understanding of VOIP/ SIP technologies

- Excellent problem solving skills

- Open to learning new skills, technologies and different solutions

- excellent interpersonal and communication skills.

- Reliable vehicle

- Network cabling experience an asset

Computer Field technician

Key Details

Top Skills Required

Description

Responsibilities

Requirements

Job Details

Required Skills