Client experience associate at CBI Health, Pointe-Claire, QC H9R 4S3, CAN

Client experience associate, Full time permanent

Full time split between Pointe-Claire and Dollard-des-Ormeaux cliniques

At CBI Health, you get all the benefits of a large company with the resources to support the development of your full potential, while being part of a large family on a daily basis.

The Client experience associate makes a significant difference in people's lives, helping clients achieve their goals while creating a warm and inviting environment and experience, especially when clients arrive and leave a CBI Health clinic. Providing a personalized client experience, ensuring complete and efficient schedules, and minimizing the administrative burden for the team represent the importance of this role and how the chosen candidate will contribute to the team’s success.

Why work at CBI Health?

Competitive salary
A range of group benefits (medical, dental, vision) paid 100% by the Company
A real career path focused on ongoing training, skills development and co-development opportunities, with the support of a national network
Flexible working hours, allowing work-life balance and emphasizing quality of life
Social activities with the team

Responsibilities

Create a welcoming environment for clients, guests, team members and stakeholders
Educate and support the client in engaging with digital tools and resources
Maintain confidentiality of client records and personal health information
Respond to inquiries (phone, in person or sms through our appointment management platform)
Solve problems proactively
Manage faxes and scans
Support clinicians in certain administrative tasks
Process direct billing and service payments (cash, interac, credit card)
All other related tasks

What you need to be successful

2-3 years of customer service experience
Demonstrated customer service skills
Excellent listening and observation skills
Demonstrate strong interpersonal and teamwork skills
Demonstrate ability to quickly identify issues/potential issues, paired with strong problem-solving skills
Excellent organizational and time management skills
Ability to work independently and within a cohesive team
Strong communication kills (oral and written)
Bilingual (Fr-En) to meet client needs
Strong computer skills with various applications and programs (Microsoft Office)

About Us

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

Client experience associate

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