Administrative Assistant - Full Time, National Vocational Services (Home-based Remote in Calgary)

Administrative Assistant - Full time, National Vocational Services (Home-based Remote in Calgary)

If making a difference in the lives of others is a priority for you as a professional, and you enjoy working to ensure client satisfaction, CBI Health has an excellent career opportunity for you. 

As an Administrative Assistant within our National Vocational Services Team, you are part of a team of working diligently to provide consistency of service while meeting the scheduling requirements of our patients and care providers.  You ensure a favourable impression of CBI Health with pleasant, cooperative and knowledgeable administrative service to our clients.  This position is best suited to someone who is driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

CBI Health is an exciting place to work. Selected as one of Canada’s 50 Best Managed Companies, we are a values-based, results-oriented and collaborative company, with a focus on increasing the health and wellness of our communities. 

Take an inside look at what you’ll do each day:

• You’ll provide friendly and knowledgeable customer service to our clients
• You’ll maintain client files and information in a confidential and secure manner
• You’ll coordinate referrals and assist with discharging files where appropriate
• You’ll achieve scheduling and billing efficiencies while delivering on administrative requirements
• Manage daily schedule to minimize cancelled appointments and vacancies. Books appointments either by telephone or in person. Calling to re-schedule any missed appointments
• Respond in a timely manner to customers and explain CBI Health vocational services to clients, funders, and employers
• Working with the National Vocational Services team to foster and develop new business and maintain strong relationships with our current business contacts
• Preparing, organizing and maintaining client files for appointments as necessary
• Coordinates the flow of letters: updates and copies documents for files
• Ensures referral to admission cycle times are within acceptable parameters
• May be required to supervise and train other support staff under the direction of the Administrator or Vocational Manager
• Provides information as required to WCB, insurers, CBI, region and corporate groups
• Reports directly to the Administrator unless specified by the Vocational Manager

Here’s what you’ll need to be successful:

• Warm, friendly telephone manner
• Customer service experience required, ideally in the service sector
• Knowledge of the rehabilitation sector
• Computer literacy (Windows and Excel)
• Ability to communicate well internally and externally
• Strong organizational and problem-solving skills
• Ability to work independently and within a dynamic team environment
• Have a Diploma or Certificate and/or equivalent experience in Business, Administration or related studies

What CBI Health can offer to you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning – and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

Here’s a look at our total rewards:

• Competitive compensation
• Comprehensive benefits and rewards package
• Flexible working hours
• Continuous learning and skills development
• Autonomy to explore and reach your career goals including the opportunity to progress to leadership

If you’re committed to improving care for people across the country, you’ve come to the right place. We have more than 12,000 professionals working together to set the bar for best practices in the industry. For almost 50 years, we’ve flourished as an integrated network with a talented team of professionals just like you.

To learn more about CBI, please visit www.cbihealth.ca

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. 

We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.