Pharmacy Operations Manager

About CareRx

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 50,000 residents in over 850 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner.  We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency. Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have a place for you.

Compensation: $67,500 to $82,500 Annual Salary
Actual pay rate will be based on the individual candidate’s credentials and experience for the role with CareRx.

Position Summary

The Pharmacy Operations Manager, in partnership with the Pharmacy Manager, is responsible for the team’s scheduling, onboarding, training, and adherence to operational processes to support the fulfillment of the team’s goals — accuracy, efficiency, quality, organization — while maintaining regulatory compliance.  The Pharmacy Operations Manager embodies and reinforces CareRx’s Mission-Vision-Values commitments as a way to support a positive team culture.  The Pharmacy Operations Manager participates in tasks as per the job description in collaboration with the Pharmacy Manager. We offer benefits, vacation, a stable schedule and an opportunity to work with a wonderful and talented team servicing our long term care home residents. Our standard operating times are day shifts from Monday to Friday and we are not open to the public! This position welcomes applications from experienced pharmacy professionals and registered pharmacy technicians.

Responsibilities

• Scheduling of applicable pharmacy operations such as shipping and receiving, including pharmacy staff on-call and after  hours scheduling
• Inventory Management as required
• Develop and oversee on-boarding, coordination and training of new staff and support existing employees in learning and development
• Document payroll and human resource related items as applicable
• Monitor and maintain adequate efficient workflow in the pharmacy at all times including redirecting staff as required
• Troubleshooting technical problems as they arise and contacting contractors as required
• Problem solves and/or participate in internal and external conflict resolution as required
• Maintain and communicate Workplace Health and Safety policies and any training, processes and safety issues as identified by the safety committee ensuring timely responses
• Collaborate with other management members on a routine basis
• Help with pharmacy operations/drug distribution when required
• Participate in pharmacy related transition processes as required
• Other duties will be assigned as required for business needs

Technical Competencies

• Excellent working knowledge of Kroll and eMAR systems
• Competency with Microsoft Office software
• Ability to operate and troubleshoot issue with PACMed and PACVision
• Demonstrate ability in compounding medicines

Internal Relationships

• Pharmacy Manager
• Pharmacists
• Registered Technicians
• Pharmacy Assistants
• Drivers
• Human Resources 

External Relationships

• Clients
• Doctors
• Nursing Staff
• Vendors

Behavioral Competencies

• Demonstrated ability to work effectively within a team and build relationships and rapport with internal and external relations
• Must be skilled in critical thought and processes and be able to prioritize appropriately
• Must be motivated to achieve results that reflect a high standard of work quality
• Present self in a positive, unbiased and confident manner
• Adaptable to internal work changes
• Strong mentoring and teaching skills
• Excellent interpersonal and written communication skills and be able to interact with persons of varying professional expertise in a professional manner
• Excellent ability to make strategic decisions in compliance with organizational goals
• Must be dependable and responsible in the execution of job duties
• Ability to lead, take charge, offer opinions and direction
• Ability to pay strong attention to detail

Minimum Education and Experience

• Registered and in good standing with the College of Pharmacists of British Columbia (RPhT), if applicable
• 3+ years related experience in Pharmacy Operations

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.