Browse AI

Director of Solutions

Browse AI Vancouver, Canada (Remote)
full time Posted a month ago

Key Details

  • full time
  • $120,000.00 - $160,000.00

Top Skills Required

Data EngineeringCost AnalysisProject ManagementRecruitingWeb Scraping +10 more

Description

About Browse AI


Browse AI is an AI software company with thousands of paid customers. We help both individuals and businesses extract publicly available data from the web at scale - making it easier for them to access and leverage the data they need to accomplish various use cases, projects, or run their business. 


Our new Managed Services team (which you will lead and operate) is focused on a subset of our business customers. This team is committed to delivering best-in-class data solutions with a focus on accuracy, speed, and reliability.

Why we need you


Browse AI is experiencing a surge in demand for our Premium Managed Service offering, and we need a strong technical leader to own and drive this initiative forward.


Our Premium Managed Service offering is trusted by clients ranging from small businesses to large enterprises, with annual spend anywhere from $20,000 to several hundred thousand dollars. Your leadership will be key in shaping the future of these relationships, ensuring that our clients continue to rely on us for mission-critical data to run their business.


As the Director of Solutions, you will be the cornerstone of this operation. We are looking for the right candidate to lead this team and ensure we consistently deliver high-quality, accurate, and timely data that powers business decisions for our customers across various industries.


The role


As Director of Solutions, you’ll be responsible for managing all client relationships, owning their project delivery, and leading and managing the team members to ensure each Premium Managed Service is executed flawlessly.


This role is hands-on and client-facing. You'll collaborate with internal technical team members to deliver custom data solutions, all while maintaining excellent and proactive communication with clients to exceed their expectations.


Our Premium Managed Service customers each have a signed contract (min 1 year) from our sales team. You will collaborate closely with our Sales team to ensure you understand the details of each new customer, what they require from us, with the ultimate goal that Sales can present solutions to customers in the fastest time possible. You’ll also collaborate closely with our Founder/CEO for the foreseeable future on client solutions and strategy to build efficiencies into our Data Solutions motion. It’s critical that your team and our Sales team are well aligned to over-deliver on customer expectations. 

Key responsibilities


  • Client relationship management: Serve as the primary point of contact for our key managed service clients, building trust and ensuring satisfaction. 
  • Project ownership: Own the successful execution of complex data extraction projects, ensuring deadlines are met and high standards are always maintained.
  • Product management and process optimization: Implement best practices for project management, communication, and data delivery to streamline operations.
  • Team leadership: Lead, manage, and hire (grow) the team who will deliver tailored data solutions for clients. 
  • Strategic planning & execution: Develop and execute strategies to improve operational efficiency, client satisfaction, and the scalability of our Managed Services offering.
  • Cost analysis: Understand the financial aspects of your team and each Managed Service project, ensuring profitability while maintaining client satisfaction.
  • Product vision: Work closely with our Product leadership to relay feedback and suggestions to help shape the future of Browse AI’s product. Each consecutive Managed Service project should be “easier” to execute on as you and your team are helping to improve the Browse AI product consistently, with your feedback as one critical input.

Who we’re looking for


To be successful in this role, you’ll need a combination of technical knowledge, project management expertise, and strong leadership skills. You should be someone who thrives in a dynamic, client-driven environment and enjoys managing cross-functional teams to execute on complex, data-driven projects.


The right candidate for this role will join Browse AI with their own playbook based on their relevant experiences. During the interview process, you’ll be asked to present how you would go about building this team and motion and what you would focus on.

Required skills & experience

  • Proven leadership: Experience leading and building high-performing teams, particularly in a client-facing role. You should be able to speak in detail to specific projects you’ve led throughout your career. The ideal candidate should have hired and managed many (at least 5+) individual contractors simultaneously.
  • Client management: Strong communication skills and a proven ability to build lasting relationships with clients.
  • Project management: Ability to manage many large, complex projects with tight deadlines, and deliver results ahead of schedule. 
  • Problem solving: Strong analytical and troubleshooting skills to address client needs and internal challenges.
  • Technical aptitude: Comfortable in a highly technical environment, with knowledge of HTML, web scraping, Google Sheets, spreadsheet formulas, a programming language, and related tools.
  • Financial acumen: Ability to perform cost analysis and manage budgets for client projects.
  • SaaS experience: Familiarity with SaaS products and a keen eye for product improvement opportunities.

Nice to have

  • Experience in recruiting, building, and managing international teams, including contractors in countries such as the Philippines, is a plus.
  • Experience in data engineering or web scraping: Familiarity with the technical aspects of web data extraction and Javascript would be an asset.

Why Browse AI?


You’ll be joining one of the world’s fastest growing Product-Led Growth startups.


To date we've empowered over 500,000 teams and individuals with access to web data that was once a luxury only big enterprises could afford. In 2 years, we’ve grown to over 2,500 paying customers with a small dedicated team.


Everyone at Browse AI plays a crucial role and collaboration is critical to our success. We highly value diversity and make sure everyone feels valued and heard. We have a remote-first setting with a significant part of our team working from our Vancouver downtown office.


We encourage bold ideas and provide the support needed to turn those ideas into reality. This is your chance to leave a mark, to grow professionally and personally, and to be part of something truly transformative.


Some benefits you'll enjoy:

  • Competitive compensation package of $120,000 - $160,000 depending on relevant experience
  • Includes base salary, bonus/commission structure, and stock options 
  • Working at one of the fastest-growing AI SaaS startups in Canada 
  • Being part of the journey going from 500,000 users to tens of millions
  • Ability to have substantial impact on a fast growing company
  • Fully remote with an option to work from our office in downtown Vancouver
  • Flexible PTO policy and remote-first culture
  • Social hours, monthly team-building events, and annual team retreats
  • Extended Health insurance


The pay range for this role is:

120,000 - 160,000 CAD per year (Canada)

Job Details

Job Type
full time
Salary Range
$120000.00 - $160000.00

Required Skills

Data EngineeringCost AnalysisProject ManagementRecruitingWeb ScrapingHTMLLeadershipJavaScriptProblem-solvingProgrammingSpreadsheet formulasBudget ManagementGoogle SheetsSaaSClient Relationship Management

Benefits

Social hoursBonus/commission structureFlexible PTO policyRemote work optionCompetitive compensation packageExtended health insuranceAnnual team retreatsStock optionsRemote-first cultureTeam building events

About Browse AI