Broker Relationship Manager

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are seeking a dynamic Broker Relationship Manager for the Edmonton region. In this pivotal role, you will act as a comprehensive business consultant, driving all aspects of our business relationships. Your mission is to help brokers get the best out of the Aviva partnership and become trusted resource for their business overall.

You will focus on profit management, identifying strategic business opportunities, fostering partnerships, and leading marketing campaigns across all lines of business, including Personal Lines and Commercial Lines. The variety and scope of the role requires a strong business acumen and eagerness to continuously develop your skills.

Join our team and make a difference!

What you'll do:

• Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators

• Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers

• Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital

• Provide brokers with creative solutions to their business challenges, strengthening our partnerships

• Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva

• Profit management through disciplined broker / portfolio management

• Give brokers insights into their portfolios to help them manage their business (and ours)

• Use analytics to identify trends, mix of business problems, LR issues, etc.

• Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives

• Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators

• Distribution assessment activities to fill any gaps

• Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff

• Drive performance improvement tactics where applicable

• Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva.

What you'll bring:

• University – undergraduate degree or equivalent experience

• CIP designation an asset

• 8-10 years of related experience in the insurance industry

• Portfolio management and marketing experience

• Strong analytical and decision-making capabilities

• Relationship management skills

• Customer and results focused

• Strong networking capabilities

• Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities

• Sophisticated negotiation skills

• Strategic problem solver

• Excellent oral and written communication skills

What you’ll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.